Privacy Policy

Who we are

TecSmart Solutions Ltd (company no. 10341264), registered in England & Wales, registered office 71 Kingsley Crescent, Long Eaton, Nottingham NG10 3DA. We are the data controller. Contact us at tecsmartsolutionsltd@gmail.com.

How we receive your data

This website has no forms, accounts or logins. We receive personal data when you contact us by WhatsApp, by email, or by phone on 0115 647 6523. That usually means your name and contact details, your vehicle registration, photos of the damage, and the postcode where the work would happen.

Phone calls

Calls are answered by an automated AI assistant (“Lisa”). Calls are recorded and transcribed so we can prepare your quote and check the quality of our service. You can ask to speak to a person at any time. Recordings and transcripts are kept for 12 months, unless they relate to a job we carried out, in which case they are kept with the job and invoice records for six years.

WhatsApp messages

Photos, your registration, your postcode and your messages may be assessed using AI tools to prepare a quote. A person always reviews the result before any work is booked. We look your registration up against DVLA vehicle records to check the vehicle and paint details.

Why we can use your data

Performing a contract with you, or taking steps before entering one; our legitimate interests in running the business, maintaining quality and keeping accurate records; and your consent, which we rely on only for analytics cookies.

Cookies

We only set one analytics cookie, and only if you press Accept on our cookie banner. Nothing non-essential is set if you press Reject, and you can change your mind any time using the “Cookie settings” link in the footer. We use no advertising or tracking cookies. Your choice is stored on your device so we do not ask again.

Who we share it with

We do not sell personal data and we do not send marketing emails unless you ask us to. We use trusted suppliers who process data on our behalf:

• Website hosting and analytics (Lovable)
• Messaging and telephony (Twilio, ElevenLabs, HighLevel/WhatsApp)
• Email and file storage (Google Workspace)
• Accounting (QuickBooks, Dext) and our accountant
• The technicians who carry out your work

Some providers store data outside the UK (for example in the USA). Where they do, we rely on the UK International Data Transfer Agreement or Addendum and on the providers’ UK GDPR-compliant terms. We also share data where the law requires it.

How long we keep it

Enquiries that don’t lead to work, including call recordings and transcripts, are deleted within 12 months. Records of completed jobs and invoices are kept for six years to meet UK tax and accounting requirements.

Your rights

You can ask for a copy of your data, or ask us to correct, delete or restrict it, object to how we use it, ask for it in a portable format, or withdraw consent you have given. Email tecsmartsolutionsltd@gmail.com and we’ll respond within one month.

If you’re unhappy with our response, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.